Members' Area

ENAT Library Item

ENAT Library Items

  • UK Dementia-Friendly Tourism Guide - A Practical Guide for Businesses

    VisitEngland and VisitScotland have launched a new guide to help tourism businesses become more dementia-friendly. The Guide, launched in partnership with Alzheimer’s Society, supports tourism businesses in accommodating visitors living with dementia through top tips, case studies and signposts to resources.

  • World Report On Disability 2011

    About 15% of the world's population lives with some form of disability, of whom 2-4% experience significant difficulties in functioning. The global disability prevalence is higher than previous WHO estimates, which date from the 1970s and suggested a figure of around 10%. This global estimate for disability is on the rise due to population ageing and the rapid spread of chronic diseases, as well as improvements in the methodologies used to measure disability.

  • TAD - The Ability Advisor. First Report: A Tour Around

    The first report from TAD - The Ability Advisor project - examines accessible tourism and vocational training in Belgium, Italy, Lithuania and Portugal. Download the report free of charge from the ENAT Library.

  • Accessible Travel Phrasebook

    Lonely Planet has released its first ever travel phrasebook for travellers with disabilities thanks to Martin Heng and many other volunteer translators who helped contribute to the book. Accessible Travel Phrasebook is available online and can be downloaded for free via mobile devices, laptops and tablets.

  • EU Parliament Study Report - Transport and Tourism for Persons with Disabilities and Persons with Reduced Mobility

    8 May 2018. This study has undertaken literature reviews, user and experts’ questionnaires, interviews and workshop surveys, analysis of EU legislation, SWOT and Multi-Criteria Analysis, identification of best practices and analyses of case studies. This has led to a mapping of accessibility across the EU Member States (identifying relevant state clusters) for three different sectors: local transport, long-distance transport, and tourism. Specific policies, research priorities and recommendations are made per state clusters and for the EU, which can enhance accessibility in each of the three sectors.

  • UNWTO Recommendations on Accessible Information in Tourism

    A guidance document from the UN World Tourism Organisation for tourism sector authorities, enterprises and other stakeholders on how to deliver accurate, relevant and timely information to customers, prior to, during and even after the journey.

  • Final Report. EU Study: Mapping and Performance Check of the Supply of Accessible Tourism Services in Europe

    This is the Final Report of a wide-ranging study of accessible tourism supply commissioned by the EC Tourism Unit. The study included: visitor and supplier surveys, national legislation review, expert reviews, Web-based research and analysis of accessibility information, transport, infrastructure/facilities and services. Fifteen case studies of accessible tourism destinations were carried out, identifying good practices in business and destination development.

  • San Marino Declaration on Accessible Tourism

    The Declaration which resulted from the 1st UNWTO Conference on Accessible Tourism in Europe, held on 19-20 November 2014 in the Republic of San Marino, can be read and downloaded here in English, French and Spanish.

  • Manual Sobre Turismo Accesible Para Todos: Principios, herramientas y buenas prácticas. Módulo I: Turismo Accesible – definición y contexto

    The Manual on Accessible Tourism for All: Principles, Tools and Good Practices, is UNWTO's second handbook on accessibility and has been co-produced with the Spanish ONCE Foundation and ENAT. It features recommendations and guidelines drawn from experience, recent academic studies and international standards, as well as from technological and scientific advances that have been made in this field. This publication is currently available in Spanish only, in a digital accessible version.

  • Take the Lead. A Guide to Welcoming Customers with Assistance Dogs

    The Equality and Human Rights Commission (EHRC)and VisitEngland have produced this guide to help tourism businesses welcome people with access requirements. The EHRC has a statutory remit to promote and monitor human rights; and to protect, enforce and promote equality. We are committed to the vision of a modern Britain where everyone is treated with dignity and respect and we all have an equal chance to succeed. VisitEngland, England’s national tourist board, works in partnership with others to lead the development of a thriving tourist industry.

  • ECA 2013 – European Concept for Accessibility. Design for all in progress. From theory to practice

    The Italian version of “ECA 2013 – European Concept for Accessibility. Design for all in progress. From theory to practice” is now available. It has been realised by the Consorzio Sociale Coin in Rome and contains a foreword by the Italian Minister of Labour and Social Policies. The document has already been translated to German and Serbian from its original English version.

  • Mind the Accessibility Gap, 2014, Brussels - Conference Presentations

    On 6 June 2014 the European Commission, DG Enterprise and Industry, Tourism and Cultural Instruments Unit held a conference for tourism stakeholders where the results of three specially commissioned studies on Tourism Accessibility in Europe were presented and discussed by a distinguished panel of tourism practitioners and stakeholders. Speakers' presentations are available for download on this page in PDF format.