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ENAT Library Item

ENAT Library Items

  • UNWTO Tourism Recovery Guide 2: Harnessing the Power of Culture and Creativity in Tourism Recovery

    Madrid, Spain, 25 February 2021 - The shared values and close ties between tourism and culture stakeholders means both sectors can work together to ensure inclusive access to heritage, as countries around the world recover from the pandemic. In recognition of this mutually reinforcing relationship, the World Tourism Organization (UNWTO) and UNESCO have collaborated to produce a set of new guidelines focusing on the responsible restart of cultural tourism. UNWTO invited the UN Educational, Scientific and Cultural Organization (UNESCO) to contribute to the UNWTO Inclusive Recovery Guide, Issue 2: Cultural Tourism. This is the second set of guidelines relating to the socio-cultural impacts of COVID-19 issued by UNWTO and will continue to be revised, as the situation evolves. Make cultural tourism relevant in the recovery The publication draws on the insights and expertise of the two UN agencies to analyse the impact of the pandemic on their respective sectors. This includes how lost revenues are severely impacting communities, heritage sites, cultural events, spaces and institutions, while also weakening destinations’ competitiveness and market differentiation. The guidelines on cultural tourism also stress the need for support from policymakers to ensure the relevance of culture in the emergency and contingency planning within tourism destinations.

  • UK Dementia-Friendly Tourism Guide - A Practical Guide for Businesses

    VisitEngland and VisitScotland have launched a new guide to help tourism businesses become more dementia-friendly. The Guide, launched in partnership with Alzheimer’s Society, supports tourism businesses in accommodating visitors living with dementia through top tips, case studies and signposts to resources.

  • TAD - The Ability Advisor. First Report: A Tour Around

    The first report from TAD - The Ability Advisor project - examines accessible tourism and vocational training in Belgium, Italy, Lithuania and Portugal. Download the report free of charge from the ENAT Library.

  • Accessible Travel Phrasebook

    Lonely Planet has released its first ever travel phrasebook for travellers with disabilities thanks to Martin Heng and many other volunteer translators who helped contribute to the book. Accessible Travel Phrasebook is available online and can be downloaded for free via mobile devices, laptops and tablets.

  • EU Parliament Study Report - Transport and Tourism for Persons with Disabilities and Persons with Reduced Mobility

    8 May 2018. This study has undertaken literature reviews, user and experts’ questionnaires, interviews and workshop surveys, analysis of EU legislation, SWOT and Multi-Criteria Analysis, identification of best practices and analyses of case studies. This has led to a mapping of accessibility across the EU Member States (identifying relevant state clusters) for three different sectors: local transport, long-distance transport, and tourism. Specific policies, research priorities and recommendations are made per state clusters and for the EU, which can enhance accessibility in each of the three sectors.

  • UNWTO Recommendations on Accessible Information in Tourism

    A guidance document from the UN World Tourism Organisation for tourism sector authorities, enterprises and other stakeholders on how to deliver accurate, relevant and timely information to customers, prior to, during and even after the journey.

  • Final Report. EU Study: Mapping and Performance Check of the Supply of Accessible Tourism Services in Europe

    This is the Final Report of a wide-ranging study of accessible tourism supply commissioned by the EC Tourism Unit. The study included: visitor and supplier surveys, national legislation review, expert reviews, Web-based research and analysis of accessibility information, transport, infrastructure/facilities and services. Fifteen case studies of accessible tourism destinations were carried out, identifying good practices in business and destination development.

  • Guidelines and Resources for Organising Accessible Events

    People with disabilities and older people are considered as an important and growing number of clients for all kind of events and meetings (about 20 % of the population today). Accommodating and supporting their needs and providing accessible services is becoming more and more a success criterion for conferences and events.

  • San Marino Declaration on Accessible Tourism

    The Declaration which resulted from the 1st UNWTO Conference on Accessible Tourism in Europe, held on 19-20 November 2014 in the Republic of San Marino, can be read and downloaded here in English, French and Spanish.

  • Manual Sobre Turismo Accesible Para Todos: Principios, herramientas y buenas prácticas. Módulo I: Turismo Accesible – definición y contexto

    The Manual on Accessible Tourism for All: Principles, Tools and Good Practices, is UNWTO's second handbook on accessibility and has been co-produced with the Spanish ONCE Foundation and ENAT. It features recommendations and guidelines drawn from experience, recent academic studies and international standards, as well as from technological and scientific advances that have been made in this field. This publication is currently available in Spanish only, in a digital accessible version.

  • Take the Lead. A Guide to Welcoming Customers with Assistance Dogs

    The Equality and Human Rights Commission (EHRC)and VisitEngland have produced this guide to help tourism businesses welcome people with access requirements. The EHRC has a statutory remit to promote and monitor human rights; and to protect, enforce and promote equality. We are committed to the vision of a modern Britain where everyone is treated with dignity and respect and we all have an equal chance to succeed. VisitEngland, England’s national tourist board, works in partnership with others to lead the development of a thriving tourist industry.